At British Stream TV, we value our customers and aim to provide fast, reliable, and secure streaming services. This Refund Policy outlines the circumstances under which you can request a refund for subscriptions and products purchased from us. Our policy complies with UK consumer law and is designed to be transparent and fair.
Subscription Refund Policy
We offer IPTV subscription plans of 1 month, 3 months, 6 months, and 12 months.
Our refund terms are as follows:
- 1-Month Subscription – Non-refundable once activated.
- 3-Month Subscription – Eligible for a full refund within 7 days of purchase, provided service has not been misused.
- 6-Month & 12-Month Subscriptions – Refund requests are accepted within 7 days of activation.
- Refunds will be processed within 3 business days using the same payment method as the original purchase.
Product Refund Policy (Loaded Devices)
We sell pre-configured Fire TV Sticks and Android TV Boxes loaded with our IPTV service.
- Refunds are available within 30 days of delivery, provided the device is returned in its original condition with all accessories.
- Devices showing signs of misuse, physical damage, or unauthorised software changes are not eligible for a refund.
- Return shipping costs are the customer’s responsibility, unless the product is found to be faulty.
How to Request a Refund
To request a refund, please:
- Contact on WhatsApp with your order number, payment receipt, and reason for refund.
- For devices, include photos showing the condition of the product.
- Follow the instructions provided by our support team for returning any hardware.
Processing Time
- All approved refunds are processed within 3 business days of confirmation.
- The refund will be sent to the same payment method used for your original purchase.
- Depending on your bank or payment provider, it may take 3–7 business days for the funds to appear.
Exceptions
We reserve the right to refuse refunds if:
- The service has been misused or shared in violation of our Terms of Service.
- The device has been altered, damaged, or tampered with.
- The refund request falls outside the stated eligibility period.
- Incorrect device configuration.
- Using an unsupported device.
- Poor internet connection or user-side network issues.
Contact Us
For questions or to start a refund request, contact us or click on the WhatsApp button:
Contact Us
British Stream TV:
- Address: 1 Canada Square, London, E14 5AX, UK
- Email: info@britishstreamtv.shop
- Phone: +44 7466 173576